Troubleshooting
The errors and causes of errors explained in this section can only serve as a guideline for your examinations. Errors depend on the type of use and the respective operating situation.
Troubleshooting Table
Symptom | Cause | Remedy |
The controller does not turn on. | The power supply was not correctly inserted. | Push the power supply into the corresponding slot of the controller until it clicks into place. |
The controller does not recognize its bricks/internal shelf. | The loop cable was not connected correctly. | Connect the loop cable. |
The controller's display only shows 'Starting up'. | The loop cable was not connected correctly. | Connect the loop cable. |
The controller does not pull in the brick. | The brick was not pushed in far enough. | Please wait a moment until the feeder is ejected again. Then gently push the brick into the slot. |
The controller does not eject the brick. | The brick is assigned to a library. | Export the brick to the export slot using the backup software. |
The brick cannot be exported to the export slot using the backup software. | There is a problem with the communication with the backup software. | Restore communication, or unlock the brick using the emergency option 'Unlock' in the configuration interface. |
The configuration interface is not accessible. | The wiring may be faulty. | Check the accessibility of the system using 'Ping' and correct the wiring if necessary. |
The SAN share via Fibre Channel is not found. | Possibly. the wrong Fibre Channel port was selected. The numbering is assigned from right (0) to left (1). For a share for 'Everyone', port 1 is usually used. | Correct the port number using the configuration interface or plug the cable into the correct port. |
The SAN share via iSCSI is not found. | The data port may not be reachable. | Check the accessibility of the system using 'Ping' and correct the wiring if necessary. |
The fans and LEDs are active, even though the controller is turned off. | When shutting down the controller, the internal shelf switches to standby mode to be accessible by other controllers in the cluster. | None. |