Troubleshooting
Troubleshooting Table
Silent Brick Controller of the G-Series
Symptom | Cause | Remedy |
The controller does not power on. | The power supply was not correctly inserted. | Slide the power supply into the corresponding slot of the controller until it locks into place. |
The controller does not detect its Bricks or internal Shelf. | The loop cable was not correctly connected. | Connect the loop cable. |
The controller display shows only "Starting up". | The loop cable was not correctly connected. | Connect the loop cable. |
The controller does not retract the Brick. | The Brick was not inserted far enough. | Please wait briefly until the retraction has been ejected again. Then push the Brick into the slot with slight pressure. |
The controller does not eject the Brick. | The Brick is in use. | When used as a VTL, export the Silent Brick to the export slot using the backup software. |
The Brick cannot be exported to the export slot by the backup software. | There is a communication problem with the backup software. | Restore communication or unlock the Brick using the emergency "Unlock" option in the configuration interface. |
The configuration interface is not accessible. | The cabling may be defective. | Verify the system's accessibility using “Ping” and correct the cabling if necessary. |
The SAN release via Fibre Channel was not found. | Possibly the incorrect Fibre Channel port was selected. Numbering is assigned from right (0) to left (1). For a release to “Everyone,” port 1 is typically used. | Correct the port number using the configuration interface or connect the cable to the correct port. |
The SAN release via iSCSI was not found. | The data port may not be accessible. | Verify the system's accessibility using “Ping” and correct the cabling if necessary. |
The speed does not match the expected value. | The network speed may not be consistently available. | Switch to the Service Area and use the tooliPerf to perform a performance testdurchzuführen. |