Troubleshooting

Symptom

Cause

Resolution

The controller cannot be powered on.

The power supply has not been properly inserted.

Insert the power supply into the respective slot of the controller until it locks into place.

The system does not detect the Silent Brick Pro.

The Brick was not inserted far enough.

Ensure that the Silent Brick Pro is flush with the front of the controller. Appropriate pressure is required when inserting it.

The controller does not eject the Brick.

The Brick is in use.

When used as VTL, export the Silent Brick to the Export Slot using the backup software.
When used as SNAS, take the associated Volume offline.

The configuration interface is not accessible.

The wiring may be faulty.

Verify the system's accessibility using “Ping” and correct the wiring if necessary.

The SAN approval via iSCSI cannot be found.

The data port may not be accessible.

Verify the system's accessibility using “Ping” and correct the wiring if necessary.

The speed does not match the expected value.

The network speed may not be consistently available.

Switch to the service area and use the tool iPerf to perform a performance test durchzuführen.