Troubleshooting

Troubleshooting Table

Silent Brick Controller of the G-Series

Symptom	Cause	Remedy
The controller does not power on.	The power supply was not correctly inserted.	Slide the power supply into the corresponding slot of the controller until it locks into place.
The controller does not detect its Bricks or internal Shelf.	The loop cable was not correctly connected.	Connect the loop cable.
The controller display shows only "Starting up".	The loop cable was not correctly connected.	Connect the loop cable.
The controller does not retract the Brick.	The Brick was not inserted far enough.	Please wait briefly until the retraction has been ejected again. Then push the Brick into the slot with slight pressure.
The controller does not eject the Brick.	The Brick is in use.	When used as a VTL, export the Silent Brick to the export slot using the backup software. When used as an SNAS, set the associated Volume offline.
The Brick cannot be exported to the export slot by the backup software.	There is a communication problem with the backup software.	Restore communication or unlock the Brick using the emergency "Unlock" option in the configuration interface.
The configuration interface is not accessible.	The cabling may be defective.	Verify the system's accessibility using “Ping” and correct the cabling if necessary.
The SAN release via Fibre Channel was not found.	Possibly the incorrect Fibre Channel port was selected. Numbering is assigned from right (0) to left (1). For a release to “Everyone,” port 1 is typically used.	Correct the port number using the configuration interface or connect the cable to the correct port.
The SAN release via iSCSI was not found.	The data port may not be accessible.	Verify the system's accessibility using “Ping” and correct the cabling if necessary.
The speed does not match the expected value.	The network speed may not be consistently available.	Switch to the Service Area and use the tooliPerf to perform a performance testdurchzuführen.

Silent Brick Controller of the X series

Symptom	Cause	Remedy
The controller does not power on.	The power supply was not correctly inserted.	Slide the power supply into the corresponding slot of the controller until it locks into place.
The system does not detect the Silent Brick Pro.	The Brick was not inserted far enough.	Ensure that the Silent Brick Pro is flush with the front of the controller. This requires appropriate pressure during insertion.
The controller does not eject the Brick.	The Brick is in use.	When used as a VTL, export the Silent Brick to the export slot using the backup software. When used as an SNAS, set the associated Volume offline.
The configuration interface is not accessible.	The cabling may be defective.	Verify the system's accessibility using “Ping” and correct the cabling if necessary.
The SAN release via iSCSI was not found.	The data port may not be accessible.	Verify the system's accessibility using “Ping” and correct the cabling if necessary.
The speed does not match the expected value.	The network speed may not be consistently available.	Switch to the Service Area and use the tooliPerf to perform a performance testdurchzuführen.