Troubleshooting

Troubleshooting Table

Silent Brick Controller of the G-Series

Symptom	Cause	Resolution
The controller cannot be powered on.	The power supply has not been properly inserted.	Insert the power supply into the respective slot of the controller until it locks into place.
The controller does not recognize its Bricks or internal Shelf.	The loop cable is not connected correctly.	Connect the loop cable.
The controller’s display shows only "Starting up."	The loop cable is not connected correctly.	Connect the loop cable.
The controller does not pull in the Brick.	The Brick was not inserted far enough.	Wait briefly until the ejection is complete. Then gently push the Brick into the slot.
The controller does not eject the Brick.	The Brick is in use.	When used as VTL, export the Silent Brick to the Export Slot using the backup software. When used as SNAS, take the associated Volume offline.
The Brick cannot be exported to the Export Slot by the backup software.	There is a communication problem with the backup software.	Restore communication or unlock the Brick via the emergency “Unlock” option in the configuration interface.
The configuration interface is not accessible.	The wiring may be faulty.	Verify the system's accessibility using “Ping” and correct the wiring if necessary.
The SAN approval via Fibre Channel cannot be found.	Possibly the wrong Fibre Channel port was selected. Numbering is assigned from right (0) to left (1). For approval granted to “Everyone,” port 1 is typically used.	Correct the port number using the configuration interface or connect the cable to the correct port.
The SAN approval via iSCSI cannot be found.	The data port may not be accessible.	Verify the system's accessibility using “Ping” and correct the wiring if necessary.
The speed does not match the expected value.	The network speed may not be consistently available.	Switch to the service area and use the tool iPerf to perform a performance test durchzuführen.

Silent Brick Controller of the X Series

Symptom	Cause	Resolution
The controller cannot be powered on.	The power supply has not been properly inserted.	Insert the power supply into the respective slot of the controller until it locks into place.
The system does not detect the Silent Brick Pro.	The Brick was not inserted far enough.	Ensure that the Silent Brick Pro is flush with the front of the controller. Appropriate pressure is required when inserting it.
The controller does not eject the Brick.	The Brick is in use.	When used as VTL, export the Silent Brick to the Export Slot using the backup software. When used as SNAS, take the associated Volume offline.
The configuration interface is not accessible.	The wiring may be faulty.	Verify the system's accessibility using “Ping” and correct the wiring if necessary.
The SAN approval via iSCSI cannot be found.	The data port may not be accessible.	Verify the system's accessibility using “Ping” and correct the wiring if necessary.
The speed does not match the expected value.	The network speed may not be consistently available.	Switch to the service area and use the tool iPerf to perform a performance test durchzuführen.